Scientia’s analysis of ten years of the UK National Student Survey uncovers four key areas that relate to the success of universities.
As we close the door on 2016 and our clients and their students shut down for Christmas, a time of reflection begins. In our case, this reflection looks back a bit further – ten years, in fact – as we aim to gain insight into the successes and failures of institutions through our analysis of UK National Student Survey data.
Our latest piece of research, a White Paper entitled Placing the Student at the Heart of Higher Education, sheds light on the importance of timetabling and resource scheduling in the fee-paying era.
Since the introduction of student fees in 1998, higher education has become an increasingly commercial entity. From 2017, some UK students will spend in excess of £9,000 a year on tuition fees. This makes it imperative for institutions to rank student satisfaction alongside academic excellence to ensure future success in both attracting and retaining their ‘customers’. Scientia’s analysis of ten years of the National Student Survey has uncovered four key findings that relate to the success of universities.
Satisfaction with organisation and management of university courses is improving
In line with the new challenges of the consumer-focused era, universities are seeking to improve their satisfaction scores by updating and improving their administration systems. In the past five years, university students who strongly agree that their course is well managed and organised has increased by five percent. Indeed, updates to administrative systems have also improved the number of students who agree their timetable is working effectively, with over 75% of respondents agreeing with this statement. In line with this, 78% of students agree and 40% strongly agree that changes to their course or teaching are communicated effectively.
The increasingly tech-focused lives students are living mean that they are more connected now than ever. Scientia’s solutions including Enterprise Foundation – its core timetabling suite – and Scientia Publish improve the student experience by keeping universities up to date with the latest technologies and systems.
Scientia’s clients come out on top in the National Student Survey
In the list of 22 institutions scoring a student satisfaction level of over 90%, 12 of Scientia’s clients featured. Students at these institutions reported an overall improved satisfaction level compared to their peers at universities that do not use Scientia’s solutions. Aberystwyth, for instance, charted the second biggest improvement this year, reaching the top 10 with an overall satisfaction score of 92%, up 9% on 2015.
Looking specifically at the Organisation and Management questions over 10 years, Scientia’s clients fill seven of the top 10 positions, showing just how important a successful timetabling and resource scheduling system is in improving the performance of higher education institutions.
To find out more about the success of our clients and solutions, please read our other blog, Institutions using Scientia’s solutions have a strong showing in the UK National Student Survey.
Organisation satisfaction varies across the country
With different organisational challenges that need to be overcome, the Organisation and Management results of institutions varied dramatically. Breaking the results down into regions, Northern Ireland came out on top with a satisfaction score of over 80%, whereas London brought up the rear with a score 7% lower. London’s challenges may be exacerbated as universities based in the capital tend to have split campuses, limited spare capacity for room scheduling as well as the fact that lecturers and students alike have to commute to and between the sites.
In the North West, universities are likewise split across the urban regions of Merseyside and Greater Manchester with similar complexities. At the other end of the spectrum, the East Midlands universities such as the University of Nottingham have sizeable campuses and good transport links.
Organisation satisfaction varies between subjects
Much to our surprise, History and Philosophy top the list of subjects that students “strongly agree” are well organised and managed, with Business and Engineering coming middle of the pack and Medicine bringing up the rear. With its complicated and varied schedules, Medicine will benefit most from a centralized timetabling approach. Scientia has been able to dramatically improve the organisation of complex schedules at the School of Health Sciences at City University, London, after the organisation adopted our centralised timetabling system.
In the student-as-consumer age, customer satisfaction counts. As has been demonstrated – and much to our expectation and satisfaction – Scientia’s solutions are at the forefront of delivering successful organisational and timetabling solutions to higher education institutions, improving our clients’ standings in the National Student Survey. Our student-focused solutions help our clients to deliver the best educational experience with the latest technologies to ensure future success.